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Our Guarantee

Our customer service guarantee ensures that every item you purchase at Neptune Mountaineering meets your highest standards—or you can return it for a replacement or refund. We have been outfitting climbers & skiers since 1973! And in that time, we've learned a lot about what makes great customer service. We guarantee our best to make sure you are satisfied with our service, products, and your overall experience.  

Note* We are not able to accept any returns on protection and fall/arrest related climbing equipment.  This includes but is not limited to: carabiners, cams, nuts, all bolt protection, runners or any type of webbing, helmets, harnesses, ropes and any cut cordage of any kind.  We are also not able to accept any returns on ski equipment that has been used or modified.