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Price Protection

If we reduce the price of full price merchandise, we'll refund the difference in price in a reasonable time. Starting from the date of the price reduction, customers have up to 7 days to submit a price protection refund request. Please be advised that Price Protection is not valid on sale or discount merchandise.  If you find an identical product at a lower price and in-stock on another site that we can review, we'll match the price. Here's how it works:

Price Match Rules

  1. Our site and the competitor must both have the identical item in stock (same size, color, style, and season).
  2. Item can't be discounted more than 40% off of the original retail price. Sorry!
  3. The competitor must be based in the U.S.
  4. A price match will only be honored for up to 2 of the same item.
  5. No price matching on gift cards.
  6. Items can't be purchased for resale.
  7. Prices listed on auction sites such as eBay or Amazon are excluded.
  8. You cannot combine a price match with other promotions, like a free gift or coupon code.
  9. Orders shipped to states where we have physical retail locations will be charged the applicable sales tax after the price has been adjusted. To see where our stores are located, visit our find a store page.

What to do

  1. Find the item for less on another company's web site.
  2. Call one of our expert customer service reps and let them know that you'd like to do a price match.
  3. Let us know where you saw the product for less.
     
  4. OR
  1. Find the item for less on another company's web site.
  2. Place an order for the product on either on backwoods.com or neptunemountaineering.com
  3. E-mail us within 24 hours with a link to the web site where the product is on sale for a lower price, and let us know you'd like to do a price match.