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Returns & Exchanges

To make a return or exchange by mail:

Please include a copy of your receipt, invoice or packing list. If you no longer have one of these, please make sure to complete the Return Form so we know who to process the return back to.

Mail To:

Neptune Moutnaineering Online Returns
633 South Broadway
Boulder, Colorado 80305

You can expedite an exchange by placing a new order with your credit card and returning the unwanted merchandise for credit.

To make an exchange in store:

Please bring a copy of your receipt. If you no longer have the receipt that was sent to you via email. Please email us and we will email you a copy of the original receipt on file. A receipt must be presented with all in-store exchanges.