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Floor Manager

For over 40 years Neptune Mountaineering has established the reputation of being one of the best mountain shops in the world. Our staff members are passionate about the activities we represent in our store and their knowledge and expertise help us deliver an unsurpassed customer experience. The Neptune customer appreciates and shops with us because of our deep product knowledge, our friendly and approachable attitude combined with the best selection of products for all kinds of outdoor pursuits. Neptune Mountaineering currently has an excellent opportunity available for a Floor Manager. The person in this role is critical to shaping the customer experience and the overall success of the store. This role supports management, as well as the sales associates in the day-to-day operations of the store. The floor manager possesses sound leadership skills that fit the outdoor retail environment and they’re not afraid to “do” as well to delegate. Lastly, he/she has outstanding customer service and sales skills coupled with a depth of knowledge of the products we offer. The pay is commensurate with experience and is competitive. Benefits include a generous health benefits package, PTO along with a work environment surrounded by the best outdoor gear.

Specific responsibilities include:

• Perform and delegate all store opening and closing procedures when scheduled for these times.

• Manages sales staff throughout the shift, ensuring that customers are served, meals and breaks are taken appropriately and the store is performing to expectations.

• Communicates effectively with the sales staff about sales goals, store promotions or initiatives, and other general information that supports the overall company objectives.

• Helps ensure that we have a clean, well merchandised sales floor by doing or delegating duties such as re-stocking, fluffing/tucking the apparel, dusting, vacuuming and other general cleaning duties throughout the work day.

• Helps train newly hired staff in the processes and duties they were hired for.

• Engages in positive interactions with all levels and types of customers, tailoring the sales approach to find the right product and the right solutions for that customer.

• Provides customers with accurate and appropriate product and service information, including ski shop and rental needs, both in store and over the phone.

• Works periods at the cash register to complete sales transactions and handle returns and general questions.

• Identifies, researches, and resolves customer needs and issues.

• Helps customers with special orders, shop work intake and sales, rentals, repair options and warranty returns.

• Supports shipping and receiving with product distribution to the floor and helps with merchandizing it appropriately.

• Supports General Manager in all responsibilities related to that position.

• Supports buyers and visual merchandisers as needed.

The ideal candidate has the following attributes:

• Retail sales experience in a lead or manager role, preferably in an outdoor or sporting goods store.

• Has a strong interest in outdoor activity, and is passionate about the gear needed for those activities at a high level.

• Experience in visual merchandising.

• Friendly and outgoing, comfortable yet professional in their communication style with both customers and co-workers

• Enjoys learning about gear and the latest technologies in the realm of both equipment and apparel.

• Motivated to seek out customer’s needs and sell them the right products for their adventure, but also encourage and teach others how to sell better.

To apply for this position, please submit your resume, pay requirements and cover letter to